Return and Refund Policy

30-Day Return Policy

We offer a voluntary 30-day return period. You have 30 days after receiving your order to request a return.

For returns made under this voluntary policy, items must be unworn, unused, clean and returned with their original tags and packaging. Proof of purchase is also required.

To request a return, please contact us at contact@newrebels.fr before sending your parcel.

Approved returns must be sent to:

NEW REBELS
52 Terres du Collet
06340 La Trinité
France

Items returned without prior notification may be delayed or impossible to identify. Customers are responsible for the direct cost of standard return shipping unless the item is defective, damaged or incorrect. We recommend using a tracked service and retaining proof of shipment.

Return shipping labels are not provided for standard returns.

Customer Information and Address Changes

Customers are responsible for checking that all information provided when placing an order is complete and accurate, including their name, delivery address, postal or ZIP code, country, telephone number and email address.

Any correction request must be submitted as soon as possible after the order is placed and before it is shipped. We will make every reasonable effort to apply the correction, but we cannot guarantee changes once an order is being prepared or has been handed to the carrier.

Any additional carrier costs resulting from incorrect or incomplete information may be charged to the customer, where permitted by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective or damaged, or if you receive the wrong product.

Please provide your order number and photographs showing the issue so that we can assess it and provide an appropriate solution. When the error is attributable to us, we will cover the reasonable return or replacement shipping costs.

Exceptions and Non-Returnable Items

Returns cannot be accepted for:

• personalised or custom-made products;
• sealed products that have been opened and cannot be returned for health or hygiene reasons;
• gift cards;
• any other items excluded from return by applicable law.

Sale or promotional items remain eligible for statutory withdrawal rights where applicable. Items clearly marked as “final sale” may be excluded only from our voluntary return policy and not from any mandatory consumer rights.

Please contact us before returning an item if you are unsure whether it is eligible.

Exchanges

The quickest way to obtain another item is to return the original product and place a new order once the return has been accepted.

European Union 14-Day Right of Withdrawal

Consumers covered by European Union consumer law have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must clearly notify us before the deadline using the withdrawal function available on our website or by emailing contact@newrebels.fr. Simply refusing delivery, failing to collect the parcel or returning it without notice is not sufficient to exercise the right of withdrawal.

After notifying us, the goods must be returned within 14 days. Customers are responsible for the direct return shipping costs unless the goods are defective, incorrect or we have agreed to cover these costs.

You may inspect the goods as you would in a physical shop. Any handling beyond what is necessary to establish their nature, characteristics and proper functioning may result in a deduction for loss of value, where permitted by law.

When a valid statutory withdrawal is exercised, we will refund the price paid and the cost of our least expensive standard delivery method. Any additional amount paid for express or premium delivery will not be refunded.

International Orders and Customs Charges

All orders are shipped from France.

Depending on the destination country or territory, an order may be subject to customs duties, import VAT, taxes, brokerage fees or administrative charges imposed by customs authorities or the carrier.

These charges are not included in the product price or shipping fee paid on our website. They are determined by the destination country and are entirely the customer’s responsibility.

Customers must respond to the carrier or customs authorities and pay any applicable charges within the required timeframe. We cannot calculate these charges in advance or guarantee that no charges will apply.

Refused, Unclaimed or Undeliverable Parcels

Refusing to pay customs charges, refusing delivery or failing to collect a parcel does not, by itself, constitute an order cancellation or a valid exercise of the right of withdrawal.

If a parcel is returned because of:

• unpaid customs duties, taxes or carrier charges;
• refusal by the recipient;
• failure to respond to the carrier or customs authorities;
• failure to collect the parcel;
• an incorrect, incomplete or inaccessible address;
• incorrect contact details preventing delivery;

the original shipping fee will not be refunded, except where mandatory consumer law provides otherwise.

Any actual return shipping, customs, storage, handling or carrier charges billed to us may be deducted from the merchandise refund, where permitted by applicable law.

Any applicable refund will be processed only after the parcel has been returned to and inspected by us. Reshipment will require payment of the new shipping costs and any outstanding charges.

These deductions do not apply when the failed delivery is attributable to an error made by NEW REBELS or where they would restrict mandatory consumer rights.

Refunds

For returns made under our voluntary 30-day policy, we will notify you once the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Original shipping fees are not refundable under the voluntary policy.

For a valid statutory withdrawal, the refund will be issued within the legally required timeframe. We may withhold the refund until we have received the returned goods or proof that they have been sent back.

Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed your refund, please contact us at contact@newrebels.fr.

Nothing in this policy limits any mandatory rights or legal guarantees available to consumers under applicable law.