Shipping & Return
Shipping
France:
- DHL Express: 24-hour delivery
- Colissimo: Delivery of parcels without direct signature, 2 to 5 business days
- Mondial Relay: 2 to 5 business days
Europe:
- DHL Express: 2 to 5 business days
- Economy: 1 to 3 weeks (delivered with your local postal service)
International:
- DHL Express: 2 to 5 business days
- Economy: 1 to 3 weeks (delivered with your local postal service)
Please note that these are estimated delivery times and may vary depending on factors such as customs clearance and local postal service efficiency.
Order preparation time
Your purchase will be shipped within 12 to 48 hours.
You will receive an order confirmation email after your purchase. If you don't see it in your inbox, please check your "spam" or "junk" folder. The email contains the details of your order and the information you provided. If you notice any errors regarding the ordered items or your personal information, please notify us immediately via email.
Providing timely and accurate information will help us deliver your order efficiently.
How to track my order?
To track your order, all parcels are assigned a tracking number. Once your order is shipped, the tracking number will be emailed to you, enabling you to monitor the progress of your shipment.
- For France: If you selected Colissimo for shipments within France, you can track your parcel using the tracking number on laposte.fr .
- For International: If you chose the economy shipping method, you can enter your tracking number on the website of your country's postal service to track your parcel's journey.
What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unworn, unused and returned with their original tags and packaging. Contact us at contact@newrebels.fr before returning an item. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Your statutory rights remain unaffected.
Will I have to pay customs duties or import taxes?
Orders are shipped from France. Depending on your destination, customs duties, import taxes or carrier fees may apply and are the buyer’s responsibility. If these charges are refused and the parcel is returned, the original shipping fee will not be refunded, and return costs may be deducted where permitted by law.
Our Products
What’s the difference between Turban & Nœud?
An easy-to-tie Nœud involves a series of knots to secure the fabric around the head, while an easy-to-wrap Turban can be twisted, wrapped, and tucked into place.
Both styles provide a comfortable and stylish head covering solution. The easy-to-wrap turban is an ideal choice for those who prefer a simpler and quicker option while the easy-to-tie Nœud can add an elegant touch.